Job Details

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Date Posted:
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Job Category: Sales

Date Posted: 2/3/2020

# of Openings: 2

Exemption: Exempt

Career Level: Experienced

REF no: SRMGR01184


UCT is seeking an experienced Sr. Customer Business Manager to join our team in Hayward, CA! The Sr. Customer Business Manager will be responsible for developing, maintaining and expanding relationships with customers. The individual in this role will provide dedicated product or commodity support to UCT manufacturing sites and customer. This position requires a versatile and driven individual with broad business acumen and excellent verbal/written communication skills. They manage projects/orders using customer perspective, typically from initiation through delivery and coordinate and adapt with cross-cultural business relationships and flexible hours dictated by international business. The Sr. Customer Business Manager also manages progress measurement activities for specific projects to completion both on time and within tolerable risk levels to both UCT and customer. 

Essential Duties and Responsibilities:

  • Works closely with CBO team and attend regular production meetings to manage customer expectations and escalations.
  • Lead and participate in cross functional teams to identify delivery risk to customer
  • Develop and monitor risk mitigation strategies, and coordinate root cause corrective actions
  • Lead and participate in projects to resolve problems or to support continuous process improvement
  • Develop timely reports and key performance indicators to identify/monitor material delivery challenges
  • Ability to analyze and utilize data in decision making, achievement of business objectives, and driving best quality solutions, practices and policies
  • Ability to work on a large set of issues and projects at the same time
  • Escalate gaps and unattended risks and issues until resolved
  • Responsible for defining, developing, and commercializing new projects (customers / applications) within the segment / application strategy, the ambition of the product line and focal points within segment and application. 
  • Responsible for leveraging and coordinating efforts for his/her projects at the account level.
  • Responsible for positioning new value propositions at his/her target accounts for commercial development and for communicating value propositions to the market. 
  • Develop relationship map of key organizations in the value chain, increasing coverage/ networks within the accounts’ organizations focusing on engineering, technology, id and sales. 
  • Responsible for providing sales forecasting monthly or as required 
  • Communicate via written and verbal reports weekly and monthly on progress and issues at Account with recommendations as to next steps needed at the account. 

Knowledge, Skills and Abilities: 

  • Self-Starting
  • Team building 
  • Ability to lead without having the authority
  • Sense of urgency
  • Process orientated
  • Effective communicator within all levels of the organization (internal / external) 
  • High level of emotional intelligence
  • Strong operational acumen
  • Analytical thinker for problem solving 
  • Execution excellence & accountability
  • Demonstrated persistence and tenacity. 
  • Ability to prioritize projects and respond to customer needs
  • Experience in a matrix organization, experience working with colleagues. 
  • Skills, experience and training in product management and finance; and additional background in sales, technical service, and application development. 
  • Strong verbal and written communication skills 
  • Strong Excel and PowerPoint skills

Educational/Certification Requirement

  • BS in Business, engineering or equivalent
  • MBA preferred

Experience Requirement:

  • Combined 10 years of account management and/or business development and manufacturing environment experience 
  • Experience leading cross functional teams
  • Ability & willingness to work at all levels of the organization to get the job done. 
  • Analytical, with good judgment, business sense, and problem-solving skills. 
  • A strong negotiator who is able to identify customer’s needs and persuasive in presenting ideas. 
  • A team player, able to work interdependently 

Physical Demands and Working Conditions:


Work Environment:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Works in an office environment.

Physical Demands:

  • Ability to kneel, reach, walk, push, pull and grasp.
  • Ability to lift up to 25 lbs.
  • Ability to move arms, hands and fingers
  • Ability to sit for sustained periods of time.
  • Required to wear personal protective equipment.
  • Prolonged sitting with some standing and bending intermittently during work hours.
  • Subject to interruptions

Environmental Exposure:

  • Required to wear personal protective equipment where applicable.
  • Subject to frequent interruptions.
  • Required to wear personal protective equipment where applicable.
  • May involve exposure to moderate noise levels from printers, faxes, computers etc.

Overnight Travel: 

  • Willing and able to travel Internationally to support customer meetings, training and internal meetings, as required

UCT offers an excellent benefits package to all full-time employees which includes medical, dental, vision, 401(k) and paid time off.

UCT is an equal opportunity employer, dedicated to promoting a culturally diverse workforce.


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