Job Details

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Summary:

# of Openings: 1

Exemption: Exempt

Career Level: Experienced

REF no:N/A

UCT is seeking an experienced and talented Customer Program Manager 2 to join our team in Austin, TX! The Customer Program Manager is responsible for the execution of one or more simultaneous products or programs under development or NPI transition through volume production and manages the day to day customer order fulfillment activities.

Essential Duties and Responsibilities

Level 1:

  • Predominantly an internal resource. Occasional phone contact with customers for status updates; responsible for escalation to appropriate site or account representative.
  • Provides pre and post-customer service and support.
  • Knowledge of program management tools and procedures. General knowledge of operations, including scheduling, procurement, manufacturing, test engineering, and quality systems.
  • General knowledge of sales, customer support, marketing, including market research, market sizing, pricing, marketing communications, and product launch.
  • Coordinates with various functions within the company, including NPI, operations, engineering, and quality managers to ensure customer requirements are handled appropriately.
  • Maintain Customer Dashboards, scorecards, and UCT ERP system.
  • Ensure on-time shipments and manages customers’ OTD targets.
  • Obtain RFQ packages, EAU, drawings, etc. for Quoting.
  • Prepares quotes for CRM team review and approval
  • Coordinate material issues between customer, UCT Purchasing, and UCT Supply Chain Groups, monitoring, and escalating liability issues.
  • Submit claims for fees & follow up with customers.
  • Attends regular production and other meetings as CBO department representatives.

Level 2: All Level 1, +2-years of experience, plus:

  • Maintains GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) as required.
  • Works with operations managers and NPI staff to develop and present business proposals.
  • Works with various functional teams to accommodate customers’ demand changes.
  • Prepares quotes for review and approval and submits to customers.
  • Resolves production scheduling, shipping, and invoicing problems.
  • Share material/capacity planning information internally.
  • Enters sales order date change information into ERP and other systems; including customer databases, and assesses impact.
  • Negotiate pricing adjustments when necessary.
  • Escalate issues and trends that impact UCT's bottom line.
  • Ensures post-sales support and ongoing customer satisfaction.
  • Manages new business opportunities from design through production in a team environment.
  • Cost Reduction activities.
  • Manages reports (mostly supply chain and allocation reports), coordinates customer/UCT meetings, escalates customer-owned inventory issues, manages shipping exception authorizations, review MPS, etc.

Knowledge, Skills, and Abilities:

  • Ability to understand, track, drill-down, and question activities and issues in all functional areas and make sound business decisions based upon that data.
  • Attention to detail and exceptional organization and follow up skills.
  • Good communication skills and ability to interact with internal and external customers.
  • Strong influence-management, negotiation, leadership, and assertiveness skills.
  • Strong computer skills (MS Office suite, particularly Excel and MS Project) and database experience.

Educational/Certification Requirement:

  • Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1.
  • Bachelor’s Degree or equivalent in technical, business, or financial discipline for Level 2-3.
  • MBA or Bachelor’s Degree with PMP/PGMP certification for Level 4.

Experience Requirement:

Work Experience:

  • 3-5 years’ experience in a semiconductor or similar industry Level 1-2.
  • 5+ years’ experience in a semiconductor or similar industry Level 3-4.

Management Experience (for people manager job only):

  • Senior positions must have at least 5 years’ experience in positions of increasing responsibility.

Physical Demands and Working Conditions: 

Criteria:

Work Environment:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Work is performed primarily in a standard office environment

Physical Demands: This section is required for compliance with the Americans with Disabilities Acts (ADA)

Criteria:

Work Environment:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is performed primarily in an office environment.

Physical Demands:

  • Ability to kneel, reach, walk, push, pull, and grasp.
  • Ability to lift to 25 lbs.
  • Ability to move arms, hands, and fingers.
  • Ability to sit for sustained periods.
  • Required to wear personal protective equipment.
  • Ability to talk on the phone and use the computer for extended periods may be required.

Environmental Exposure:

  • Required to wear personal protective equipment where applicable.
  • Subject to frequent interruptions.
  • Ability to talk on the phone and use the computer for extended periods may be required.
  • May involve exposure to moderate noise levels from printers, faxes, computers, etc.

Overnight Travel:

  • Level 2 and above work may require out of town travel, depending upon assignment, training, and meetings (10%).

UCT offers an excellent benefits package to all full-time employees which includes medical, dental, vision, 401(k) and paid time off.

UCT is an equal opportunity employer, dedicated to promoting a culturally diverse workforce.

MONSTER

 



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